Privacy & Security Statement
At Love Tilly the most important thing to us is customer satisfaction.
Love Tilly go to great lengths to respect your privacy and ensure your details are kept secure. We firmly believe its good business practice to be transparent and openly tell visitors what details if any may be collected, used, and why.
To find out what this means to you please familiarise yourself with this Privacy and Security Policy and be aware that this policy may change without notice from time to time, it is therefore recommended that you check back to stay up to date when you visit this site. Please be advised that although the information contained in the Love Tilly website is family friendly and suitable for general viewing, purchasing and registration is strictly reserved ONLY for those who are 18+ Years of age and legally able to enter into a binding agreement
SECTION 1 – WHAT, HOW AND WHEN WE MAY USE YOUR INFORMATION
When you browse our website, make comment / review or purchase something from our store, as part of the browsing, buying and selling process, we may collect any information you give us such as your name, address and email address. The Love Tilly website like many others uses “cookies”, these cookies are used to enable our systems to recognise your browser allowing you to navigate our site more efficiently.
A cookie is a small text file that a website stores on your computer to identify you when you’re visiting our store; this saves you the hassle of entering some information every time you come to visit us.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, this provides us with information that helps us learn about your browser and operating system so we can further enhance the user experience of our website.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Please be aware that some visitors to the website may be able extract any location data from images on the website.
Please be advised the visitor comments may be checked through an external automated spam detection service.
Embedded content from other sources
Many websites use analytics software as a way of tracking user interaction within the site. It provides site owners insight on details like where visitors came from, how long they spent on the site and what pages they visited. Like many others Love Tilly utilises the Google Analytics software for this service.
W3Techs stats show 52.9% of all websites on the internet are using Google Analytics software, so don’t be alarmed most websites you visit probably use this software.
And so does Google here – https://policies.google.com/privacy
Email marketing (if applicable)
With your permission, we may send you emails about our store, new products and other updates. Once subscribed if you at any time wish to discontinue your subscription simply click the unsubscribe link in the email or contact us at firstname.lastname@example.org and we will promptly remove you from our mailing list.
How long we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile.
All users can see, edit, or delete their personal information at any time (except they cannot change their username)
Website administrators can also see and edit that information.
What rights you have over your data?
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery/return or subscribe to our mailing list, it is implied that you consent to our collecting and using of your details strictly for that specific reason or any other reason listed in this policy or in our terms of service policy.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com, Should you only wish to opt-out email marketing simply click the unsubscribe button on an email you have received.
SECTION 3 – DISCLOSURE – WHEN WE MAY DISCLOSE YOUR INFORMATION
We may disclose your personal information if we are required by law to do so or if you are found to be abusing our system or posing a security risk to the Love Tilly website, staff or customers.
Your information may be disclosed to any third party who is working for or with us only when absolutely necessary and only under the strictest confidence. Your privacy is of utmost importance to us.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information used during purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. It’s important to remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Note: Love Tilly DOES NOT SELL YOUR INFORMATION!
We feel that the sale of personal details is a totally in excusable act and a massive breach of the trust instilled in us buy you the consumer. For this reason, we will not sell any of your information.
The only situation in which your information may be sold would be if the Love Tilly business was to be sold or ownership transferred. In this scenario where all assets are sold or transferred to another party, mailing lists, invoices and customer details would be classed as a business asset and thus would also be handed over as part of the change of ownership.
SECTION 4 – LINKS
Please be aware that when you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
The Love Tilly website is secured using Comodo SSL and although no method of transmission over the Internet or electronic storage is 100% secure we do follow generally accepted industry standards.
Should we make changes to this policy, we will notify you here that it has been updated. Regularly reading this section will help ensure that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Changes and clarifications will take effect immediately upon their posting on the website.
SECTION 7 – QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org